1.0 Learning how to tidy
HELP! I need to tidy my client's home!
Many of our helpers come to us with very good cleaning experience but often they are not experienced at tidying up clients homes.
We need our housekeepers to be very good at tidying—this includes identifying areas that need sorting, doing the tidying and communicating with the client about the work performed.
This training module is divided into three segments:
- Identifying spaces that need to be tidied and whether it is your responsibility
- How to 'tidy' different spaces
- Communicating to the client how you successfully tidied
1.1 Tidying vs organising - how to determine what is your job
At Get You Organised we offer several different types of services, our key areas of expertise are:
- Housekeeping: Cleaning, tidying and laundry
- Mothercare: Light nannying duties
- Professional Organising: Decluttering and tidying services
As you can see, both housekeepers and professional organisers are responsible for tidying clients homes. You must understand the different types of tidying to know when you need to pass along work to the professional organisers. You should never attempt to "professionally organise" a client's home as this is not your responsibility.
The key differences are:
A housekeeper is responsible for maintaining the existing tidiness in the home.
An organiser is responsible for creating new systems of tidiness in the home.
It is not a housekeeper's job to provide organising services in a client's home. It is outside of your scope and training. We have developed different types of jobs below and divided them so that you can understand the difference in the work:
If your client is pressuring you to complete work in the situations that are on the left side of the above table you need to report this to Head Office. We will contact the client and recommend that they work with a professional organiser. You are not responsible for tasks that are listed in the left column above.
1.2 Tidying: Identifying areas to tidy
Every client has differing expectations regarding how much tidying you need to do in their home. Some clients would be unhappy with a housekeeper who refolded their wardrobe while others will expect it.
The best way to identify areas that you need to tidy in a client's home is to take notice of areas that are often untidy and then to communicate with the client.
Before starting any detailed or extra tidying up in a clients home—for example, inside of a cupboard—you need to get the OK from the client to proceed. You can either discuss your intent with the client in person, leave them a note requesting permission or contact them via phone. Never start a detailed tidying process without the OK of the client as they may see it as an invasion of privacy.
2.0Finishing Touches Training
2.1 What you will need
This training requires you to complete a series of tasks. Before starting this training module, you must go and find the following:
A full roll of toilet paper
A notepad and pen
We know that housekeeping is hard work. We also know that it can sometimes be repetitive. You can combat the fatigue by adding important finishing touches to your routine. A finishing touch is something that you do that is outside of the normal scope of "cleaning". For example, folding a towel in a pretty way or putting flowers in a vase are finishing touches.
In most cases, these finishing touches are what turns a good housekeeper into a great one and will also produce happy clients. We all want to receive great feedback from our clients and simply completing a few small tasks can generate a big result.
2.2 Finishing Touch One - Towel Folding
Folding towels in distinctive and varying ways is a great way to keep your client engaged with your work. It is also a way to keep towels neat and tidy when they are not in use. You should always vary your towel folding and placement during your work to avoid becoming complacent.
Try out the following three styles and take photos on your phone with the results.
2.3 Finishing Touch Two: Toilet Paper Folding
Ensuring that you leave a great impression by folding toilet paper is essential. People love coming home to a 'hotel style' look in their homes and toilet paper folding is a great way to start.
You are required to practice and learn the below designs. They must be implemented in your housekeeping routine.
2.4 Finishing Touch Three: Vase Placement & Flower Arranging
One of the enduring awesome finishing touches that you can do is to place small bunches of plants or flowers in the homes of your clients. Especially in a 4-hour session, there should always be an instant where you can take a moment to set an arrangement. If your client lives in an apartment, why not get into the habit of bringing small bunches with you?
Apartment dwelling clients love the splashes of colour and texture that plants provide. You would be hard-pressed to find anyone who would complain about a nicely placed vase with a simple arrangement.
2.5 Finishing Touch Four: Thoughtful Tidying Up—The good, the bad and the awesome
It is important that you always tidy as you clean a home. This not only presents a good-looking home for the client but also shows that you are a high-quality, professional housekeeper who can act on what they observe.
We already explained what we mean when we ask you to tidy. Now we want you to think about different types of tidying up. You need to understand the needs of the client and tidy the home in a way that suits them.
You should always take the opportunity to demonstrate your skills as an experienced housekeeper. By setting up the room for a child you are showing that you are not just working automatically. Think about what the client would like to see when you tidy up and consider ways to do an excellent job.