4.0 Tidying Training

Tidying Training

1.0 Learning how to tidy

HELP! I need to tidy my client's home!

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Many of our helpers come to us with very good cleaning experience but often they are not experienced at tidying up clients homes.

We need our housekeepers to be very good at tidying—this includes identifying areas that need sorting, doing the tidying and communicating with the client about the work performed. 

This training module is divided into three segments:

  1. Identifying spaces that need to be tidied and whether it is your responsibility
  2. How to 'tidy' different spaces
  3. Communicating to the client how you successfully tidied
 This type of tidying is normal in a home. You should be comfortable and able to tidy a room like this one. 

This type of tidying is normal in a home. You should be comfortable and able to tidy a room like this one. 


1.1 Tidying Vs Organising

At Get You Organised we offer several different types of services, our key areas of expertise are:

  1. Housekeeping: Cleaning, tidying and laundry
  2. Mothercare: Light nannying duties
  3. Professional Organising: Decluttering and tidying services

As you can see, both housekeepers and professional organisers are responsible for tidying clients homes. You must understand the different types of tidying to know when you need to pass along work to the professional organisers.

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You should never attempt to "professionally organise" a client's home as this is not your responsibility. 

 

The key differences are:

  • A housekeeper is responsible for maintaining the existing tidiness in the home. 

  • An organiser is responsible for creating new systems of tidiness in the home.

It is not a housekeeper's job to provide organising services in a client's home. It is outside of your scope and training. If the home is always VERY untidy when you work, please let us know at head office. 

It is not a housekeeper's job to provide organising services in a client's home. It is outside of your scope and training. If the home is always VERY untidy when you work, please let us know at head office. 


1.2 Tidying: Identifying What to Tidy

Every client has differing expectations regarding how much tidying you need to do in their home. Some clients would be unhappy with a housekeeper who refolded their wardrobe while others will expect it. 

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Ask your client what they want...

It is your job to find out if they want certain items tidied or not.

The best way to identify areas that you need to tidy in a client's home is to take notice of areas that are often untidy and then to communicate with the client.

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Before starting any detailed or extra tidying up in a clients home—you need to get the OK from the client to proceed. 

  1. Identify a room or space to tidy
  2. Determine if the client minds if you tidy it or not (send an SMS or leave a note).
  3. If it is ok, complete the work. 

2.0 Finishing Touches Training

2.1 What you will need

  • This training requires you to complete a series of tasks. Before starting this training module, you must go and find the following:
  • A towel
  • A full roll of toilet paper
  • A notepad and pen

We know that housekeeping is hard work. We also know that it can sometimes be repetitive.  You can combat the fatigue by adding important finishing touches to your routine.  A finishing touch is something that you do that is outside of the normal scope of "cleaning".

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Folding a towel in a pretty way or putting flowers in a vase are finishing touches.

In most cases, these finishing touches are what turns a good housekeeper into a great one and will also produce happy clients. We all want to receive great feedback from our clients and simply completing a few small tasks can generate a big result. 

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Practise This

You will be asked to hang towels like this during the induction.

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Practise this

You will be asked to demonstrate during your induction.


2.2 Finishing Touch Four: Thoughtful Tidying Up

It is important that you always tidy as you clean a home. This not only presents a good-looking home for the client but also shows that you are a high-quality, professional housekeeper.

Below we have examples of different ways that you can tidy.

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You can just do a light tidying job, or you can take the opportunity to create some fun. You can display the child's toys in a thoughtful manner that they will enjoy. 

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If you take the time to think of how to tidy a room nicely your client will notice and will appreciate it. 

 


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