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Training and Evaluating New and Perspective Housekeepers

Congratulations!  You’ve been identified as a Senior Housekeeper who is able to help train and assess perspective GYO housekeepers.  This guide has been developed to help you know what topics to cover when you are training.

1.0   Daily Routine

You will need to teach the perspective housekeeper about your routine.  Show them what you do and how you do it.  Explain why you do things in the order that you do them in.  Keep in mind, they need to structure their sessions around several important factors:

  • Daily Tasks - everyday cleaning, tidying and laundry that must be done each time you attend the home
  • A Detail Task - one job which is not done every time you work (cleaning the fridge, cleaning the oven, sorting wardrobes)
  • Ending the Session - writing a note to the client & exit on time, taking the rubbish out with you

2.0   Session Scope

Make sure you can explain what a session scope is, and what tasks are to be done during the session scope.   Take the new housekeeper with you through the house as you do your initial session scope.

A session scope is where you walk around the house and plan how you’re going to spend your time.

 When you first arrive in the home you should plan your session out by undertaking an initial scope of the home. This means that you should walk through each room of the home to ensure that you understand how much cleaning, tidying and sorting will be required for that session.

A Session Scope should include:

  • Picking up dirty laundry
  • Stripping beds that need changing
  • Gathering any dirty dishes

By the end of the session scope you should be ready to put a load into the dishwasher, a load into the washing machine, and be ready to get started with the required cleaning.


3.0   THREE Wave Cleaning

All rooms can be cleaned using a three wave system.   You will need to show the new housekeeper how to use the 3 wave system.  Please watch the video below to see the 3 wave system in practice. 

Wave 1 - involves tidying, removing items that don't belong in that room, and preparing to clean. 

Wave 2 - is the actual cleaning of the surfaces in the room and any finishing touches the room needs. 

Wave 3 - happens at the end of your shift, it is when you go through the house and vacuum and mop all of the floors. 


4.0   Kitchen

You will need to both show the perspective housekeeper what you do, and test their skills here.

  • Show them the 3 wave cleaning method, explain what you are doing and why
  • Make sure to explain what products you are using on what surfaces and why
  • Explain how to use a dishwasher properly
  • Show them how to clean the fridge and oven
  • Explain how to clean out a fridge - check for expired food, etc.
  • Then have them clean something, or tidy something away

Ask yourself:

  • Do they have good attention to detail? Are they cleaning into the corners?
  • Would my client be happy with the job they are doing?
  • Do they understand the products and where to use them?
  • Do they seem to understand where things go and how to figure out where to put things? (Can they tidy?)

5.0   Bathroom

You will need to both show the perspective housekeeper what you do, and test their skills here.

If there are two bathrooms in the home, have them clean one of them by themselves.

Make sure to demonstrate:

  • How to get streak free glass
  • How to clean a toilet, inside and out
  • How to fold towels nicely
  • What to tidy away
  • How to clean into corners and get all the hairs from the surfaces
  • Which products to use where

Ask yourself:

  • Do they have good attention to detail? Are they cleaning into the corners?
  • Would my client be happy with the job they are doing?
  • Do they understand the products and where to use them?
  • Do they seem to understand where things go and how to figure out where to put things? (Can they tidy?)

6.0   Living Spaces

You will need to show the new housekeeper what to do in living spaces, you will also need to have them practice tidying.  Tidying is the most important skill a housekeeper needs to demonstrate in a living space. 

Make sure to demonstrate:

  • How to dust properly - moving items and dusting underneath
  • What to tidy away and how to figure out where things go
  • How to make the space look nice - arranging cushions, re-filling flowers, organising magazines, displaying ornaments
  • Detailed cleaning - including skirtings and cornices
  • Proper vacuuming techniques

Ask yourself:

  • Do they understand how to make a living space look nice and welcoming?
  • How is their attention to detail?
  • Do they understand what products to use in this space?
  • Are they good at tidying? Do they understand how to figure out where things go?
  • Are they good at detailed cleaning?

7.0   Bedrooms

You will need to show the new housekeeper what to do in bedrooms, specifically how to properly make a bed, tidy, and put away clothes.  Bed making and tidying are the most important skills a housekeeper needs to demonstrate in a bedroom.

Make sure to demonstrate:

  • How to make a bed using hospital corners
  • What to tidy away and how to figure out where things go
  • How to dust properly - including under the bed
  • How to put away children's toys (in child's room)
  • How to determine where clothes go in the wardrobes (if required by client)

Ask yourself:

  • Do they understand how to make a living space look nice and welcoming?
  • How is their attention to detail?
  • Do they understand what products to use in this space?
  • Are they good at tidying? Do they understand how to figure out where things go?
  • Do they understand how to determine how to put away clothes for the client?

8.0    Ironing

Ironing is an important skill for all housekeepers to have.  Our clients all require ironing, and housekeepers must be proficient.  You must make sure that the new housekeeper knows how to iron all types of clothes, do this by having them iron during your session.  You must be able to identify housekeepers who need more ironing training. 

Make sure to demonstrate and test how to iron the following items:

  • Men's business shirts
  • Women's business shirts
  • Pants
  • Casual clothes
  • School uniforms
  • Sheets (if required)

Ask yourself:

  • Would your client be happy with their ironing?
  • Do they need more training?
  • Are they fast enough to iron for a client?

9.0    Laundry

You will need to go over a few different skills to assess a new housekeeper's ability to do laundry in a client's home.  The main ones are sorting, washing, drying, folding, and putting away.

Make sure to demonstrate:

  • Sorting - sort into piles, determine if anything can't be washed (ask new housekeeper to demonstrate how they sort)
  • Washing - what cycle to use, how much detergent to use, how to use a washer, how much laundry to put into each load, hand washing items
  • Drying - how to hang items out, how to correctly use a dryer
  • Folding - correct way to fold clothes
  • Putting away - how to tell which clothes belong to which family member, how to determine where they go in the wardrobe (putting like items with like)

Ask yourself:

  • Do they understand how to do laundry without ruining clothes?
  • Can they correctly sort into piles?
  • Do they understand how to use a dryer and hang out clothes?
  • Can they fold neatly?
  • Do they understand how to put clothes away?

10.0    Tidying

You will need to show the new housekeeper how to Tidy and then check to see that they have understood.  Tidying involves thinking of the logical place to put things, and returning them to that location.  You must make sure to watch that the new housekeeper does not just put items into piles.  We do not want anything to ever be in a pile.  If the new housekeeper puts things into neat piles, you must go through the pile with them and ask them where the items should go.

Make sure to:

  • Show how to tell if an item belongs in a room or not
  • Show how to determine a logical place for an item
  • Identify a place for items that the housekeeper doesn't know where they go
  • Tell them what to do with money they find (put it on the bench in the kitchen)
  • Tell the new housekeeper to put like items with like - DVDs go with other DVDs
  • Demonstrate how to neatly fold blankets and arrange pillows

ACTIVITY:

Have the housekeeper tidy an area by themselves - Give them feedback.

Ask yourself:

  • Does the new housekeeper understand the basic rules of tidying?
  • Can they think logically about where an item should go?
  • Would my client be happy with the way their things have been put away?
  • Does the room look neat?