6.0 Putting The Training Together
6.1 STRUCTURING YOUR SESSION
Now, you have read about the different things we need you to do in a clients home - clean, tidy and do laundry.
Those tasks are not very difficult, but making sure you have enough time to do every task can take practice. Your work in a clients home should be the same each time.
Arrive and do a Pre-Session Scope (explained below).
Daily Tasks : Everyday cleaning, tidying and laundry that must be done each time you attend the home.
A Detail Task: One job that is not done every time you work—for example, cleaning the fridge, cleaning the oven, and sorting wardrobes.
End of Session Scope
Write a note to the client & exit on time, taking the rubbish out with you
6.2 PRE-SESSION SCOPE
This is when you first arrive at the home and take 5 minutes to prepare for your session.
Your Session Scope should include:
Picking up dirty laundry
Stripping beds that need changing
Gathering any dirty dishes
At the end of the scope you should a) put the dishwasher on, b) put the washing machine on and c) know what you will clean/tidy that day.
A session scope should not take more than 5 minutes.
6.3 CLEANING KIT
After you have finished your pre-session scope, put on the dishwasher and put washing in the washing machine, you are ready to assemble your cleaning kit.
A cleaning kit includes the tools and products you will need to do your work in a client's home. The best practice is to carry a little product toolbox with you; this can be in a bucket or a bin. The kit is to be assembled each time you begin your work and unpacked at the conclusion of the session. DO NOT LEAVE WET OR DIRTY ITEMS IN THE BUCKET.
Items to include in your cleaning kit:
Several clean cloths for different surfaces
Paper towel or a disposable cloth for dirty surfaces
A general purpose surface disinfectant (e.g. vinegar and water)
A high shine window cleaner (diluted methylated spirits is the best)
A “grabbit” duster
A grout brush or toothbrush
A Chux magic eraser pad for use on walls, powerpoints and showers
At the end of your session, you will need a:
Clean, dry and easy-to-use mop
6.4 Session PLAN
We always recommend that you clean rooms in the following order;
You should always work in one room at a time. As with wave cleaning, you do not walk from room to room.
6.4 End of session Scope
At the end of your scope you should walk around the home with a cloth and check your work. You should ensure there are no:
Bins that haven’t been emptied
Marks on surfaces
Items not tidied away
Dirt or debris on the floor or hair in the shower!!!!
Spots missed during your cleaning/dusting
Cleaning equipment not put away
Wet Washing in the washing machine!!
Rubbish in bins in the kitchen.
There is no excuse to leave washing wet, rubbish in bins or dirty floors. If you do, your client will complain and you will lose work.
Your knowledge of this section will be tested during the induction.