1.0 Learning how to tidy
Without a doubt, the biggest challenge facing new housekeepers is learning how to tidy. A lot of helpers come to us with cleaning experience, but no tidying experience.
We need our housekeepers to be very good at tidying. Tidying means:
Identifying what to tidy
Arranging things to be tidied
Putting the items away.
If you are not sure what the word ‘tidying’ means, you need to Google it now.
1.1 Tidying vs Organising - how to determine what is your job
Organising is not the same as tidying. When we say we want you to TIDY a space, this means we want you to put things where they BELONG. I.e. lego would be put away with other lego, clothes would go in their correct space in a wardrobe.
If the home you are working in is very messy, meaning there is no real space for things, you need to let us know.
It is not your job to create new places for things to be, beyond refolding clothes and sorting toys into different buckets. If you are in doubt about how to tidy a home, you need to contact us at head office.
1.2 Tidying: Identifying areas to tidy
Some clients will not want a lot of tidying, others will want a lot of tidying. If you are not comfortable opening cupboards and putting things away, you will lose work as your client will be unhappy and quit.
You need to communicate with the client during the consultation about whether they would like you to tidy up or not at all.
1.3 Tidying Examples
2.0 Finishing Touches Training
2.1 What you will need
Tidying doesn’t need to be all boring and mundane. One of the best ways to ramp up your abilities as a housekeeper is to add finishing touches to your work.
Go and grab yourself
A full roll of toilet paper
A notepad and pen
Adding finishing touches will result in you receiving better reviews - which means more work.
2.2 Finishing Touch One - Towel Folding
Ensure any towels you hang are folded neatly and are not wonky. Take care to pull them tight on the rail so they do not have any bulges.
2.3 Finishing Touch Two: Toilet Paper Folding
Ensuring that you leave a great impression by folding toilet paper is essential. People love coming home to a 'hotel style' look in their homes and toilet paper folding is a great way to start.
2.4 Finishing Touch Three: Vase Placement & Flower Arranging
Simply putting some flowers or small greenery in a vase is a fantastic finishing touch that your client will usually LOVE.
There should always be a brief moment where you can set an arrangement. Get in the habit of collecting some on your walk to the house/apartment and your clients will LOVE you for it.
2.5 Finishing Touch Four: Thoughtful Tidying Up
Tidying starts with simply putting things where they belong, but it is also about presentation.
A finishing touch is incorporating some tidying flair. It is showing that you have thought about the room you are working in, and the people who live in it. For example, look at different ways to tidy a child’s room.
2.6 In Conclusion
Housekeepers with very good or excellent tidying skills are five times more likely to have positive reviews by their clients. This means their client will be more likely to keep them as a housekeeper and we will give them more hours.
Workers who rush through their job and do not take the time to present finishing touches are reviewed worse and end up with fewer shifts per week.